Staff Development

Clinical and financial staff must work together in order to create a nurse staffing strategy that serves the organization’s needs.

One emergency medicine physician group raised its patient satisfaction scores from below the 20th to the 99th percentile. Leaders credit a variety of strategies, including sharing unblinded physician data every quarter.

Can you suggest a few strategies or types of training that can instill a passion for service inside and outside our dept?

At what size should a medical practice consider hiring a controller and what is the current salary for such a position?

A five step model helps leaders focus on the potential ethical issues behind their decisions.

An effective revenue cycle department meeting covers KPI updates, challenges and successes, and input from other department leaders as needed.

Is there a hospital business office staffing model or documentation that includes number of billers, collectors, precertification, authorization specialists, and customer service?

We are moving into an accountable care organization (ACO) model this year. What skills should we be targeting for our finance staff to ramp up for the change?

I work at a rural 24-bed critical access hospital and am looking for a finance policy and procedure manual, as well as a payroll specialist job description.

“If you begin to view your revenue cycle as an asset versus overhead, you begin to make strategic investments in that asset and you begin to develop and grow that asset,” says Jeffery Hurst of Florida Hospital.