The Golden Hour for Member Engagement: Onboarding and Pre-Boarding for Lower Costs and Improved Healthcare Consumer Experience
Cynthia Nustad describes how commercial health plans can improve consumer communication.
Larger Patient Payments Call for Provider Involvement
Patient financial responsibility increased by 11 percent between the final months of 2016 and 2017.
Invest in Ongoing Coder Education to Reap Long-Term Rewards
Eight practical strategies can move current staff into new coding roles.
A Snapshot of Patients Who Use Healthcare Financing: 11 Things to Know
Samaritan Health’s patient financing program has evolved from term loans with interest rates to two options: a credit line at no interest for 24 months and a credit line at 6 percent APR up to 60 months for those who need longer terms.
Moffitt Cancer Center Reduces Certain Denials by Half
By documenting proof of authorization, Moffit Cancer Center has streamlined its denials appeals process, allowing staff to appeal up to 25 claims per day versus 8 per day previously.
Offshore Versus Domestic Outsourced Coding Services: A Comparative Assessment
Although offshore outsourced medical record coding services are widely believed to a cost-effective outsourcing option, a recent study identified concerns that healthcare providers considering this option should address before moving forward.
Improving Revenue Cycle Performance by Following Changes in Care Plan
A Maryland-based health system implemented a new tool and processes to decrease denials by following up on deviations from patients’ plans of care.
Forum Networking Webinar: Standardizing Best Practices in Patient Financial Communications – Key Takeaways
Listen to this interactive discussion led by patient access directors from Mayo Clinic, Texas Health Resources, and Health First. They share strategies for consistent and high-quality patient financial communications.
Revenue Cycle Management for the Millennial Generation
Richard O’Rourke suggests healthcare organizations that cater to preferences of millennials may find themselves in a better financial position as that generation becomes responsible for a greater share of healthcare decisions.
Patient Access and Revenue Cycle Analytics: Perfect Together, Yet Often Ignored
Healthcare providers can improve patient experience, increase point-of-service payments, and reduce denials by raising visibility into eligibility and registration processes and using root cause analysis to drive corrective action.