Patient Access

What points should a hospital or medical group consider when generating a pre-service estimate of patient responsibility for patients with traditional Medicare coverage?

A recent Harvard study shows no patient spending decrease, but its parameters may overlook some key strategies.

Is there a hospital business office staffing model or documentation that includes number of billers, collectors, precertification, authorization specialists, and customer service?

Within two years, University Hospitals’ cancellations and no-shows have dropped from 35 to 21 percent, the call abandonment rate has dropped from 14 to 4 percent, and the average speed to answer patient calls is down from 99 seconds to 20 seconds.

Healthcare revenue cycle KPIs that have a defined purpose and are actionable can raise staff performance and improve processes.

I am looking for staffing benchmarks for the Patient Accounting area: number of accounts/per FTE and number of hours per account

A PATIENT FRIENDLY BILLING® Project Recommended Practice. This statement specifically addresses patients' rights to understand and prepare for their financial obligation at the earliest point possible in the care experience. 

Advice for revenue cycle leaders on getting hospital staff to adopt bedside registration or workstations on wheels.

A list of patient access productivity standards for revenue cycle leaders.

Advice for revenue cycle leaders on HFMA and online resources for determining patient price estimation.