Patient Financial Communications

The Golden Hour for Member Engagement: Onboarding and Pre-Boarding for Lower Costs and Improved Healthcare Consumer Experience

Cynthia Nustad describes how commercial health plans can improve consumer communication.

Cynthia Nustad June 21, 2018

Forum Networking Webinar: Standardizing Best Practices in Patient Financial Communications – Key Takeaways

Listen to this interactive discussion led by patient access directors from Mayo Clinic, Texas Health Resources, and Health First. They share strategies for consistent and high-quality patient financial communications.

HFMA May 16, 2018

4 Steps for Effective and Efficient Patient Prepayment

William Todd Andros explains how hospitals and health systems can improve patient payment.

William Todd Andros April 4, 2018

Reducing Bad Debt with Flexible Patient Financing Options

Steve Burr describes how healthcare organizations can improve collections by giving patients choices about how and when to pay.

Steve Burr March 26, 2018

Improving Patient Customer Service with Open Communication

Kevin Lathrop proposes strategies for more effective communication with patients regarding payment.

Kevin Lathrop February 22, 2018

Best Practices for Improving Patient Collections

This article highlights a white paper that analyzes the results of two recently fielded surveys about the current state of patient collections and emerging best practices to improve performance.

HFMA February 22, 2018

Patient Friendly e-Bulletin: November 2017

Read the November 2017 issue of HFMA's Patient Friendly Billing e-Bulletin, which features how-to strategies for improving patient financial communications and engagement.

HFMA November 15, 2017

Steps to Building a Consumer-Centric Payment Network

As consumers of health care, patients want and expect invoices they can understand.

Cory Gaines November 14, 2017

Baylor Scott & White Revamps Patient Payment Processes, Saves $1.5M in Agency Fees

A Dallas-based health system increased POS collection by incorporating more up-front discussions on patients’ out-of-pocket costs and offering more payment options.

Laura Ramos Hegwer October 3, 2017

Forum Networking Webinar: Patient Financial Communications: Presbyterian Healthcare Services Case Study

A revenue cycle leader describes an award-winning patient financial communications program that includes processes for scheduled, unscheduled, emergency, and self-pay patients.

HFMA July 6, 2017
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