The Future of Consumerism
HFMA President and CEO Joe Fifer discusses rising consumer expectations in health care and what it will take to meet them.
Technology and a Strong Patient Focus Help Providers Excel in Revenue Cycle Performance
Winners of HFMA’s MAP Award for High Performance in Revenue Cycle offer lessons learned for revenue cycle excellence.
The Experience Economy Is Coming to Health Care
HFMA President and CEO Joe Fifer discusses the implications of the experience economy for healthcare finance leaders.
Colorado Healthcare System Increases Price Transparency for Self-Pay Patients
SCL Health shows self-pay prices in two ways—an average for a specific service and the range of prices charged in the past year. This helps set realistic expectations when prices are above average based on varying factors.
Self-Pay Transparency in Colorado: What the Law Says
Colorado’s Transparency in Direct Pay Health Care Prices Act requires health facilities to publish online the self-pay prices of their 50 most-used DRG codes and the 25 most-used CPT codes.
A Snapshot of Patients Who Use Healthcare Financing: 11 Things to Know
Samaritan Health’s patient financing program has evolved from term loans with interest rates to two options: a credit line at no interest for 24 months and a credit line at 6 percent APR up to 60 months for those who need longer terms.
Metro Health Improves Cash Flow by Offering New Payment Options
Metro Health’s payment options include community benefit discounts, charity care sliding scales, and a zero-percent interest payment plan, which has improved cash flow and flattened bad debt.
Revenue Cycle Strategist: November 2017 Issue
Subscribers can view the December 2017/January 2018 issue of Revenue Cycle Strategist.
Improved Patient Payments Allow Health System to Reinvest in Growth
In less than a year, Hackensack Meridian Health’s patient loan program has helped patients cover almost $3.5 million in medical costs, cut bad debt from patient pay in half, and achieved an ROI of 380 percent.
Responsive Payment Support: Finding the Right Balance for Patients With HDHPs
With growing numbers of self-pay patients face difficulties in meeting their payment obligations, healthcare providers can assist them by providing responsive payment support, including offers of tailored payment plans