How Self-Service Check-In Is Changing the Psychology of Patient Payment
Brian Stone explains how self check-in can improve patient satisfaction and ensure timely payment.
Optimize Patient Payments with a Unified Merchant Services Solution
By using a unified merchant services approach, healthcare organizations can give patients the ability to pay how they want, where they want, and when they want—opening opportunities to optimize revenue streams and cash flow in the process.
TCPA Lawsuits Are Exploding
The TCPA was never intended to prohibit or negatively affect legitimate business-related calls, but that has been the result of court decisions allowing class action lawsuits.
Patients as Payers: An Analysis of Current Trends
Patient payments have increased overall, but the actual dollar value of most individual transactions decreased by 3 percent, potentially indicating that patients are finding it difficult to come up with all the money owed at point of service.
Are You Prepared for These Three Self-Pay Risks?
Hospitals face risks associated with three major statutes that impact revenue cycle processes: autodialer rules, debt collection, and charity care requirements.
Let Data Drive the Design
Healthcare providers can use methodical statement design approaches to successfully engage patients in the billing process.
Forum Networking Webinar: Patient Financial Communications: Presbyterian Healthcare Services Case Study
A revenue cycle leader describes an award-winning patient financial communications program that includes processes for scheduled, unscheduled, emergency, and self-pay patients.
Strategies to Assist Uninsured Patients
Wooster Community Hospital reaches out to uninsured patients with package pricing and Medicaid application assistance.
Self-Pay Patient Financial Liability: A Hospital’s Biggest Post-Election Challenge
As a result of a repeal of the Affordable Care Act and rising self-pay responsibility among consumers, a growing number of consumers could find themselves unable to pay their portions of their healthcare bills, raising financial challenges for providers.
HFMA Executive Survey: Self Pay and the Benefits of Prospective Patient Engagement
HFMA researchers—with sponsorship from Parallon―surveyed senior finance executives and revenue cycle leaders to learn about their organizations' self-pay processes and patient financial engagement efforts. Survey findings paint a picture of the current state of patient collections and reveal key areas for improvement, including pre-service pricing, automation, and presumptive charity care.