Staff Development

Newer models provide an opportunity to use staffing strategies to fill in care gaps in a way that enhances healthcare quality, leaders say.

Organizations with high levels of diversity and inclusion perform better on key business metrics, according to a new report and the experiences of health system leaders.

As the lines between health plans and providers blur in today’s integrated healthcare organizations, leaders recognize the benefits of sharing and developing talent across traditional organizational and industry boundaries.

Given that finance is integral to every decision that is made in healthcare organizations today, everyone on the team should have a basic understanding of healthcare finance.

Brian Hudson explains how the ongoing nursing shortage can affect a healthcare organization’s bottom line.

Beyond Stereotypes: What Really Matters to Women in the Workplace

Succession planning can be a taboo topic, but with planning and communication, it can be a valuable tool in your organization's long-term strategic planning. 

Kelley Dillon describes the wide-ranging impact of an in-depth curriculum at Henry Ford Health System that trains physicians to communicate with patients clearly and empathically.

The pillars of strong revenue cycle operations are creating meaningful work, developing knowledge, removing obstacles, and advancing analytical capabilities. Revenue cycle leaders can achieve these goals by integrating payer and claims data and applying algorithms to optimize staff efforts.

Since initiating its remote worker program, Cleveland Clinic’s revenue cycle department has experienced a 13 percent increase in productivity.