Health System Develops Productivity and Quality Standards for Remote Employees
Texas Health Resources revenue cycle leaders measure productivity for remote workers by evaluating the daily number of accounts employees secure for insurance authorizations and pre-registrations.
Texas Health Resources Work-from-Home Program Increases Productivity, Employee Satisfaction
Since 2013, the health system has allowed more than 300 revenue cycle staff members to work from home. Employee evaluations show that remote workers perform at 113 percent productivity, while staff working in the office perform at 108 percent of the expected productivity level.
Hiring for Effective Post Service Revenue Cycle Performance
Revenue cycle leaders agree that positive, motivated candidates can overcome a lack of back-end knowledge and experience to become valuable employees.
Finding Cost Savings in the Era of Value
The transition to value requires healthcare organizations to control costs while maintaining quality and patient satisfaction.
Palliative Care Training Program Enhances Care Quality
Clifford Fullerton of Baylor Scott & White Health describes how expanding palliative care training to clinicians outside that specialty is a great step toward achieving the Quadruple Aim.
Five Key Attributes of Leadership
Success of a healthcare organization depends on the ability of executives and management to motivate employees.
Putting Workforce Productivity in Perspective: Are You Taking What Matters into Account?
Advisory Board’s John Johnston discusses creating, and hitting, reasonable targets for workforce productivity.
Learning Lean Six Sigma Lingo: DMAIC
Six Sigma DMAIC processes and tools are designed to identify root causes and ensure the right solutions are being implemented.
Getting Lean
Piedmont Healthcare used a Lean Six Sigma process to reduce duplicative revenue cycle processes by 60 percent.
Value-Based Care Elevates the Role of the Registered Nurse in Primary Care
One way primary care practices can improve their likelihood of success in value-based care initiatives is by streamlining their practices with the help of their registered nurses.