When is ROI not about the dollars?
Erika Grotto discusses technology with Jeff Gautney of Rush University System for Health in an expansion of the interview that appeared in the October-November issue of hfm. That story about patient-facing innovation was by HFMA writer Jeni Williams. In this episode, Gautney speaks about the decision-making process behind new technology. Also in this episode, Nick…
Agentic AI in healthcare: The devil is in the workflow
As a wave of agentic AI solutions sweeps into healthcare enterprises, healthcare leadership is determined to harness its full power. AI promises to transform health enterprises. But whether the results meet expectations depends crucially upon how it is implemented. As Stuart Winter-Tear recently warned, we are not installing agents, we are redesigning work.a If we…
Why a new EHR is often not a financial solution for independent hospitals
In healthcare technology discussions, the electronic health record (EHR) is often positioned as the centerpiece of organizational transformation. For independent and rural hospitals, the reality tends to be far more complicated than for typical implementation conversations focusing predominantly on concerns about clinical integration, interoperability, provider workflow optimization and patient safety.a Impacts of ineffective EHR implementations…
Patient-facing innovation requires a new approach to ROI
When Jefferson Health introduced an AI voice agent to close gaps in mammography screenings, leaders anticipated it would boost screening rates. What they didn’t expect was that patients would prefer the AI agent to a human caller. Two weeks after the agent, “Ava,” launched this past May, “We had one patient who said, ‘I really…
Compliance audit efficiency, a new learning experience from HFMA and updates on Medicaid eligibility
Erika Grotto talks with Dawn Crump from MRO about audit efficiency. Michael Grant, HFMA’s director of learning experience, discusses updates to HFMA’s learning platform. In the news segment, Nick Hut talks with HFMA policy director Katie Gilfillan about Medicaid eligibility updates.
Revenue cycle AI demands a tougher set of questions
AI is gaining ground in the revenue cycle faster than the strategies needed to govern and deploy it, a recent study from UPMC and KLAS Research found. ‘ “Interviewed leaders said the biggest barriers to executing an AI strategy are not a lack of interest or perceived value. Instead, many organizations struggle to create the…
Hospital cyberattacks underscore growing financial and operational risks
As seen in two incidents over the past month and in a newly issued warning, cyberattacks are a relentless threat to hospitals and their communities. The South Carolina-based health system AnMed and Texas-based JPS Health experienced disruptions that included implementation of downtime procedures and patient-diversion protocols. And in recent days, the American Hospital Association highlighted…
Technology That Performs: An Outlook for Healthcare Leaders
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Ken Perez: Potential downsides of healthcare’s growing dependence on AI
In a recent guest essay for The New York Times, Stanford University senior Theo Baker says, “AI is everything. …. Nearly all of higher education has been overtaken by this technology.”a Healthcare is also being overtaken by AI. Hospitals and health systems are rapidly adopting AI to streamline operations and improve clinical decision-making. According to…
Frictionless payment, post-claim resolution and the move to value
HFMA Senior Editor Erika Grotto shares conversations with three sponsors from HFMA’s Annual Conference. This episode includes: * Adam Cartabiano from Knowtion Health talking about post-claim resolution and AI in the revenue cycle. * Jessica Gerow from Zelis discussing payment modernization that goes beyond ACH. * Jeffrey Palmieri and Cindy Clark from Huntington Bank share…