Erika Grotto
About the Author
Erika Grotto is a podcaster with a passion for finding the human stories behind the numbers. A former newspaper reporter, Erika has worked at HFMA since 2015, leading podcasting efforts since 2018. HFMA’s podcast “Voices in Healthcare Finance” has won numerous awards under her direction, including a best-in-show in the AM&P Network's EXCEL Awards in 2023 and numerous national awards from the American Society of Business Publication Editors.
Latest Work
Dr. Tim Hendrix of Florida’s AdventHealth Centra Care: How to safely welcome anxious patients back into your hospital or physician practice
Hospitals and physician's offices have opened back up for non-emergent care. Dr. Tim Hendrix of Florida's AdventHealth Centra Care discusses how his organization is making patients feel safe and welcome. Also in this episode, HFMA's Community Melanie Binder talks about how attendees of the upcoming Digital Annual Conference can make the most of their conference experience by using HFMA's Community.
Why sharing infection rates and other information among healthcare organizations is crucial in preparing for the future of COVID-19
Terry Hush of Roji Health Intelligence discusses what healthcare organizations should do to prepare for future waves of the coronavirus.
Don’t skip the patient conversation when payer coverage for coronavirus is unclear
Whether holding charges or billing, healthcare organizations should be communicating with patients about their financial responsibility.
How healthcare organizations can prepare employees to securely work from home and avoid cyberattacks during the coronavirus crisis
While working from home in the name of social distancing, your employees are more vulnerable than ever to cyberattacks.
4 actions to provide a better billing experience for patients with coronavirus
Healthcare leaders who feel overwhelmed by the ever-changing coronavirus situation should not forget to ensure patients have a good financial experience in the organization.
COVID-19 provides an opportunity for healthcare leaders to revisit coding processes
The spread of COVID-19 in the United States presents a reminder to healthcare leaders to prepare their coders for quick process changes.
HFMA’s Consumerism Maturity Model provides an opportunity for healthcare organizations to assess their consumer readiness
Provider organizations can assess and improve their consumerism readiness using HFMA’s Consumerism Maturity Model.
St. Luke’s Health System decides to allow carefully monitored, specific-payer access to its EHR after buy-in from all internal stakeholders
Idaho-based St. Luke’s Health System is allowing payers to access patient records directly through their EHR.
HFMA conference in New Orleans focuses on achieving a consumer-centric revenue cycle
HFMA conference in New Orleans focuses on achieving a consumer-focused revenue cycle.
HFMA’s Revenue Cycle Conference in New Orleans focuses on consumerism
HFMA’s new Consumerism Maturity Model serves as the blueprint for this year’s Revenue Cycle Conference.