HFMA

Q What are the healthcare industry standards for the number and dollar amount of insurance claims worked for a collector per day, week, and month?  A Unfortunately, there are no industry standards or KPIs available at this time. However, providers

Advice for revenue cycle leaders on getting hospital staff to adopt bedside registration or workstations on wheels.

A list of patient access productivity standards for revenue cycle leaders.

States--not CMS--have regulations in place related to timely patient notification of the availability of financial assistance/charity, as well as a statement that includes a summary of charges.

Advice for revenue cycle leaders on HFMA and online resources for determining patient price estimation.

Advice for revenue cycle leaders on approaches for estimating patient responsibility.

Advice for revenue cycle leaders on how they should establish standards for call center activities based on their specific processes.

Brian Vander Mey compiled input from his peers and his own research into a flowchart that documents revenue cycle processes-for providers and payers-from beginning to end.

 Q Are commercial payers paying for additional charges billed by hospitals for robotic surgery? At least one payer that pays on a % of charges basis is not paying the charges for the robotic surgery, additional OR time, etc. and

Q We are beginning to develop a Payer Report Card and instead of "creating the wheel" do you have a report card that you have already developed that you would be willing to share with us? A Similar to your