Lola Butcher

About the Author

Lola Butcher

Latest Work

How hospitals can preserve cash amid rising costs, crashing revenues brought on by COVID-19

The need to preserve cash is becoming more acute amid plummeting revenues and rising costs. Leaders and industry consultants are getting creative in search of solutions.

Lola Butcher April 22, 2020

Providence deploys technology, analytics in response to the coronavirus pandemic

In Washington state, one of the epicenters of the COVID-19 pandemic, Providence has enhanced its response by taking advantage of new technology.

Lola Butcher April 1, 2020

A Providence executive offers lessons for U.S. hospitals on coping with the new coronavirus

Keys for hospitals to stay on top of the coronavirus outbreak including developing a communications plan and establishing remote-monitoring capacity.

Lola Butcher April 1, 2020

The coronavirus and the healthcare supply chain: What hospitals need to know about N95 masks, drugs and devices

Hospitals should understand the potential supply chain disruption from the novel coronavirus and start taking steps to mitigate the impact.

Lola Butcher April 1, 2020

Innovation in action: The genesis of the geriatric ED

An innovative idea sparked the concept of the geriatric ED, which now has its own accreditation process and is becoming a staple of hospitals around the country.

Lola Butcher August 2, 2019

Geriatric EDs improve care, reduce utilization

Main article: Innovation in action: The genesis of the geriatric ED Adults ages 65 and older account for about 18% of total emergency department (ED) visits, according to the American College of Emergency Physicians (ACEP). That percentage has increased steadily in the past decade and will do so for the foreseeable future. There were 43…

Lola Butcher July 25, 2019

How Texas Health Resources improved patient access and preservice revenue

The health system uses a centralized preservice financial clearance department and automated dialers to contact 98 percent of scheduled patients before they receive services.

Lola Butcher June 17, 2019

8 initiatives for overhauling the patient financial experience

Consumers increasingly expect healthcare organizations to provide the type of convenience and efficiency that they are accustomed to receiving from retail and other industry sectors. Moving from “the way it’s always been done” to a customer-centered financial operation requires a major overhaul of processes and protocols, as illustrated by the effort at Atlanta-based Piedmont Healthcare.…

Lola Butcher June 11, 2019

Northwell Health Tackles Patient ID Matching

Patient-identification-matching problems are increasing as the healthcare industry consolidates. However, solutions are available to reduce duplicate record backlogs as demonstrated by an intensive effort at one health system.

Lola Butcher June 3, 2019

2 tech tips for efficiently contacting patients

A predictive dialer allows staff to spend their time talking to patients who are available for a conversation rather than trying to reach patients who are not.

Lola Butcher May 27, 2019