Lola Butcher

About the Author

Lola Butcher

Latest Work

Personalizing Statements to Enhance Patient Engagement

UPMC embeds QR codes in its patient statements to enable consumers to use their smartphones to pay their bills.

Lola Butcher March 17, 2017

Using Palm Vein Technology to Accurately Identify Patients

“If a person gives five different names over a five month period, we are still able to get the correct patient medical record to the treating provider, regardless of the patient’s name,” says Kandy Swanson, BayCare Health System.When patients present

Lola Butcher January 31, 2017

Bundled Payments for Self Pay Patients

Consumers are gaining access to a true healthcare marketplace as hospitals and physician groups offer discounted bundled-payment services for patients with no insurance or high deductibles.

Lola Butcher January 24, 2017

Building Patient Relationships Through the Revenue Cycle

Empowering call center staff to take each patient’s circumstances into consideration reduces the financial burden on patients and helps Providence Health & Services collect the money it is owed.

Lola Butcher January 20, 2017

How Providence Health Optimizes Its Customer Service Contact Center

By offering flexible and competitive work options, Providence Health maintains a high-performing customer service contact center that reduces bad debt and helps patients find financial assistance.

Lola Butcher January 19, 2017

Negotiating Maternity Care Bundles

UTHealth’s maternity bundled payment pilot encountered two challenges: developing fair and consistent quality measures and defining what services would be part of the bundle.

Lola Butcher January 17, 2017

Prepping for Maternity Care Bundles

Many healthcare leaders think episode of care payments make sense for maternity and newborn care, but few know how to make them work. Those at the forefront of this payment innovation share what they have learned.

Lola Butcher January 9, 2017

Negotiating a Joint-Venture Health Plan

Aspirus is one of many health systems that partner with insurance companies to form joint-venture health plans that bring healthcare financing and delivery closer together.

Lola Butcher November 28, 2016

Contracting for Chronic Disease Management

Illinois Gastroenterology Group negotiated a specialty intensive medical home contract with the state’s largest private payer.

Lola Butcher October 11, 2016

Partnering With Healthcare Purchasers

Mount Sinai Health System partnered with a trade union to develop a bundled-payment program designed to improve patient outcomes and reduce the purchaser’s costs.

Lola Butcher August 10, 2016