Lola Butcher
About the Author
Lola Butcher
Latest Work
How Providence Health & Services Created Patient-Friendly Statements
Providence Health & Services redesigned its billing statements so they are easier to understand. The change aimed to improve patient satisfaction and reduce calls to the health systems’ customer service contact center.
Patient-Reported Outcome Measures Support High-Value Care
Leading health systems are using PROMs to support shared decision-making and reduce wasteful treatments.
Physician-Friendly Ways to Tackle Burnout
Health systems are finding ways to address three domains of physician well-being: a culture of wellness, efficiency of practice, and personal resilience.
Physician-Friendly Ways to Tackle Burnout
Health systems are finding ways to address three domains of physician well-being: a culture of wellness, efficiency of practice, and personal resilience.
How Providence Health & Services Created Patient-Friendly Statements
Providence Health & Services redesigned its patient statements with the goals of improving patient satisfaction and reducing calls into its customer service center.
Urgent Care Moves to Homes, Offices, Hotels
Offering urgent care and primary care house calls will pay off in the long run through lower total costs, more efficient care delivery, and improved patient satisfaction, say two provider organizations that are taking the lead in implementing such programs.
House Calls for Frail, Elderly Patients Enhance Value
House calls for frail, elderly patients have not gained traction under fee for service but could be a vital component of value-based care.
United HealthCare ACO Contract Emphasizes Quality
The NexusACO health plan incentivizes patients to use top-performing physicians.
New IBD Care Models Reduce ED Inpatient Use
Leading gastroenterologists are adapting the patient-centered medical home model to treat patients with inflammatory bowel disease.
NYU Langone Emergency Physicians Connect Patients to Financial Counselors
Emergency physicians use an order in the electronic health record system to request financial counseling for patients who express concern about the cost of emergency care.