Welcome to HFMA’s comprehensive educational courseware, designed to bring the power of HFMA’s MAP Keys to life. Whether you’re a MAP App user, an HFMA Enterprise member, or simply leveraging HFMA’s MAP Keys within your organization, our curated courses – all benefits of HFMA membership – are tailored to help you achieve your revenue cycle objectives.
Unlock the potential to reduce denials, optimize collections, and enhance overall performance with insights tailored to your needs. But revenue cycle improvement doesn’t stop there – effective leadership is essential. That’s why we’ve included HFMA’s leadership series to empower you with the essential skills and competencies needed to lead your team to success.
MAP Key Related Courses | Leadership Courses
| MAP Key Courses | Description | Hours | MAP Key Relevance |
|---|---|---|---|
| Strategies to Prevent Claims Denials | This course defines claims denial management and explains the impact of claims denials on hospitals. It highlights the benefits to hospitals of managing claims denials effectively and describes how claims denials can be managed both before and after denials take place. The course describes types of denials and discusses key strategies for preventing and correcting some common causes of denials. | 1 | Account Resolution and Financial Management |
| Key Performance Indicators in the Revenue Cycle | In this course you will learn about the key performance indicators (KPIs) and benchmarking that can raise the level of accounts receivable department performance. This course also covers the various techniques used to measure accounts receivable activity. | 0.5 | ALL |
| Pre-Registration and Insurance Verification | In this course we will address the pre-registration purpose and process, information collected during pre-registration, and consequences that an organization may experience due to inaccurate or incorrect patient information. It will also provide an overview of the Medicare Secondary Payer screening process. | 0.5 | Patient Access and Financial Management |
| Patient Financial Communications: Time of Service | HFMA’s Patient Financial Communications Time of Service course will help you gain new confidence in communicating with patients about their financial responsibility. This course provides you with tools and techniques to have financial conversations that result in a positive experience for patients contributing to maintaining customer satisfaction for your organization. Patient access professionals will learn to have critical financial conversations in various situations (e.g., newly insured patients, those with high deductible plans, uninsured patients). Discover when and how best to communicate in non-emergency situations. Get tools for explaining key terms, handling questions and comments, and helping patients understand and meet their financial obligations. | Patient Access and Financial Management | |
| Patient Financial Communications: Advance of Service | HFMA’s Patient Financial Communications Advance of Service course will help you gain new confidence in communicating with patients about their financial responsibility. This course provides you with tools and techniques to have financial conversations that result in a positive experience for patients contributing to maintaining customer satisfaction for your organization. It shows patient access professionals how to communicate with patients about financial matters effectively, and with respect, in ways that enhance patient satisfaction. Patient access professionals will learn to have critical financial conversations in various situations (e.g., newly insured patients, those with high deductible plans, uninsured patients). Discover when and how best to communicate, including on the phone. Get tools for explaining key terms, handling questions and comments, and helping patients understand and meet their financial obligations | Patient Access and Financial Management | |
| Patient Financial Communications: Emergency Department | HFMA’s Patient Financial Communications Emergency Department course will help you gain new confidence in communicating with patients about their financial responsibility. This course provides you with tools and techniques to have financial conversations that result in a positive experience for patients contributing to maintaining customer satisfaction for your organization. Patient access professionals will learn to have critical financial conversations in various situations (e.g., newly insured patients, those with high deductible plans, uninsured patients). Discover when and how best to communicate in the emergency department. Get tools for explaining key terms, handling questions and comments, and helping patients understand and meet their financial obligations. | Patient Access and Financial Management | |
| Fundamentals of Insurance Verification | This course highlights the various types of health insurance that your patients may present at registration. We’ll review the fundamentals of Medicare, Medicaid, and third-party liability plans along with the differences in commercial and managed care plans. You’ll learn how verifying a patient’s insurance eligibility and benefits affect the coordination of benefits process, which determines the primary payer and secondary payer on a claim. | 0.5 | Patient Access and Financial Management |
| Navigating Denial Prevention: Insights for Impactful Results | In the realm of denial management, 31% of healthcare finance professionals say they prioritize denial prevention, yet this isn’t where they allocate the bulk of their revenue cycle resources. Due to the persistence of outdated technology and predominantly manual processes, claim denials remain a pervasive industry challenge. Left unaddressed, these denials can result in an average loss of up to 5% of net patient revenue. To proactively manage denials, healthcare organizations must establish a robust strategy that integrates the right insights, tools and resources to effectively stay ahead of this issue. Original Live Webinar Date: November 16, 2023 | Account Resolution and Financial Management | |
| 10 Ways to Accelerate Your Claims | Is your organization struggling to get money in the door? If you’re in healthcare, the answer is yes. It’s time to accelerate your payment period. This webinar will offer revenue cycle best practices for improving your overall claims process, with strategies from the front desk to the back office. Learn how to analyze your revenue cycle holistically and concentrate your efforts on strategic areas of improvement — getting the right information at the right time, decreasing errors and denials, sending out cleaner claims, focusing on smarter follow-up, reducing the number of touches. You know your processes better than anyone. This webinar will help you make them even more effective and efficient. Original Live Webinar Date: November 2, 2023 | Pre-Billing, Claims, and Financial Management | |
| Key Strategies to Implement to Ensure a Successful Mid-Cycle | Preventing downstream challenges upfront is a key component to a successful revenue cycle operations. Healthcare organizations should be continually evaluating current solutions and opportunities for improvement. Understanding the effects of a successful mid-cycle such as the importance of coding quality and accuracy in ever-changing regulatory requirements, preventing leakage in proper charging behaviors and continuously improving clinical documentation is essential to transform healthcare organizations into innovative leaders within the marketplace. Learn firsthand from experts on how to optimize and grow your bottom line through key solutions to the challenges found in mid-cycle revenue operations. Original Live Webinar Date: June 20, 2023 | Pre-Billing, Claims, and Financial Management |
| Leadership Series | Description | Hours |
|---|---|---|
| Anatomy of Analytics: Three Critical Components Leadership Need to Know | This course will provide an overview of how analytics can drive operational execution, management, and control for leaders. By learning the three critical components of data analytics, you will gain actionable steps for leveraging analytics to lead teams and organizations. | 1 |
| Three Key Components for Effective Leadership Storytelling | This course will provide you with an overview of how to use storytelling as an effective and powerful leadership tool. By learning the three key components for storytelling you will gain actionable steps for gaining and enhancing your leadership skills. | 1 |
| Seven Qualities of an Emotional Intelligent Leader | This course will provide an overview of emotional intelligence and how it impacts leadership and your life. By learning the seven qualities of an emotional intelligent leader, you will gain actionable steps for applying these qualities to lead teams and organizations. | 1 |
| Three Key Leadership Strategies for Managing Labor and Productivity | This course will provide you with an overview of how to use storytelling as an effective and powerful leadership tool. By learning the three key components for storytelling you will gain actionable steps for gaining and enhancing your leadership skills. | 1 |
| Three Secrets of Influential Leadership | Healthcare finance leaders need to exert influence, drive positive change, and establish strong relationships with stakeholders. In this course, you will delve into the concept of authentic influence and its relevance in healthcare finance leadership. Through practical examples, you will explore the three secrets of influential leadership, equipping yourself with valuable tools to enhance your ability to influence stakeholders authentically. | 1 |