Ask the Experts: Patient Payment Plan Structures
What criteria should we use to set minimum payments for patient payment plans?
The Plain Community: Meeting a Unique Consumer Healthcare Challenge
Jeff Goldsmith, John Porter, and Maria Royce describe one health system’s effective solution for addressing the healthcare needs of a religious community whose belief systems prevent them from accessing care via common, mainstream approaches.
The Plain Community: Meeting a Unique Consumer Healthcare Challenge
Jeff Goldsmith, John Porter, and Maria Royce describe one health system’s effective solution for addressing the healthcare needs of a religious community whose belief systems prevent them from accessing care via common, mainstream approaches.
Efforts to Address Surprise Medical Billing Could Yield a Bipartisan Solution
The current political climate could pose a barrier to a solution for Congress solving surprise medical bills from providers outside of patients’ networks through legislation.
Small Percentage of Uninsured Patients Generate Most of Hospitals’ Self-Pay Payments
Focusing on accounts that are most likely to be paid in full and identifying billable insurance can help hospitals tackle self-pay challenges.
Valuing Patients as Consumers
February marks National Wise Health Care Consumer Month. HFMA President and CEO Joe Fifer encourages healthcare finance leaders to reflect on what their organizations are doing to help patients and community members feel valued as consumers.
Recalibrating Payment in the Era of Consumerism
Among the key functions of an effective patient access program are to ensure patients receive clear and concise bills for their health care and to make those bills easy for patients to pay at the time of service.
Boston Children’s Journey to a Better Healthcare Payment Experience
An electronic payment system can help a hospital increase revenue.
The Compounding Effect of Patient Satisfaction
Alan Nalle describes how to maximize a patient’s lifetime value through a better payment experience.
It’s all connected
Efforts to improve the patient financial experience should not be undertaken in isolation. HFMA President and CEO Joe Fifer explains why.