Patient Experience

Healthcare Blame Game, Live From HFMA’s Annual Conference in Nashville

The Blame Game team takes on HFMA's Annual Conference in Nashville in a discussion about what hospitals get right and wrong.

Erika Grotto July 17, 2023

Healthcare Blame Game podcast: Reporters are knee-deep in press releases. Most lack context.

Media veteran Jean Hodges joins Brad to discuss a Washington Post error and the inner workings of the modern newsroom.

Erika Grotto June 21, 2023

Healthcare News of Note: The top 5 reasons U.S. adults say the nation’s healthcare system fails to meet their needs

Nearly three-quarters of adults say the U.S. healthcare system is not meeting their needs in some way, with the length of time to get an appointment the No. 1 reason. The top benefit of using remote patient monitoring during cancer care is to keep the care team up to date on symptoms in between appointments,…

Deborah Filipek June 2, 2023

Leveraging extensible technology to create consumer-centric healthcare ecosystems

Implementing new technologies can eliminate tedious tasks and open the door for more impactful work as well as provide patients with easier access to convenient scheduling, registration and billing options. Dive into this roundtable for additional insight on technologies progressing the industry.

HFMA May 30, 2023

Addressing the Rising Patient Payment Obligation: Impact and Strategies amid today’s challenging healthcare environment

In the Fall of 2021, CommerceHealthcare® sponsored a focused survey conducted by the Health Management Academy (HMA), an organization for executives from the nation’s top health systems and leading companies. The HMA survey involved both quantitative polling and in-depth telephone interviews to explore current issues in patient financial experience. This report combines those findings with…

HFMA May 19, 2023

Healthcare News of Note: CVS finalizes purchases of Signify Health, Oak Street Health, moving into home healthcare and primary care

CVS Health has completed the acquisitions of Signify Health and Oak Street Health, expanding its efforts to implement a value-based payment ecosystem focused on holistic care. Chatbot responses to patient’s questions were preferred over physician responses, earning higher rankings from evaluators for both quality and empathy, according to a recent study. Increasing rates of depression,…

Deborah Filipek May 8, 2023

How the patient financial experience impacts loyalty

Healthcare organization leaders from across the country share insight on creating patient financial experiences that drive payment while protecting patient retention in this roundtable.

HFMA April 28, 2023

Gail Wilensky: No Surprises Act — where things stand after 16 months

Few areas of concern within our nation’s healthcare system have caused patients, their families and caregivers more consternation than surprise medical bills. Most of the new protections under the 2020 No Surprises Act became effective on Jan. 1, 2022. Last August, the Departments of Labor, Health and Human Services and Treasury released a statement providing…

Gail R Wilensky, PhD April 27, 2023

Healthcare disruptor Glen Tullman says providers need more of a consumer-centric approach

One of the country’s most prominent healthcare entrepreneurs has a warning for legacy healthcare stakeholders. “Many of you in the audience are leading major health systems, and you’re the hub for healthcare today,” Glen Tullman said during a presentation at the HIMSS Global Health Conference and Exhibition, which took place the week of April 17…

Nick Hut April 25, 2023

Healthcare Blame Game, the podcast: First episode is here!

The much-anticipated pilot episode of the “Healthcare Blame Game” podcast is now live and available to HFMA members. In this episode, HFMA Chief Content Executive Brad Dennison and Executive Producer Erika Grotto question the methodology and narrative of a recent Kaiser Health News investigation.

Erika Grotto April 11, 2023
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