Improving Patient Customer Service with Open Communication
Kevin Lathrop proposes strategies for more effective communication with patients regarding payment.
Best Practices for Improving Patient Collections
This article highlights a white paper that analyzes the results of two recently fielded surveys about the current state of patient collections and emerging best practices to improve performance.
Payment on Motor-Vehicle Claims: An Untapped Source of Revenue in Uncertain Times
George Abatjoglou explains the importance of knowing how to process a common, but often mishandled, type of claim.
Ask the Experts: Medicare Adjustments During Appeals
Can we adjust a denied Medicare charge off of an account when an appeal is still open?
Ask the Experts: Denial Write-Offs
What is the best practice target for denial write-offs as a percent of net revenue?
Ask the Experts: Cash Payment Metrics
Outside of the days cash on hand (DCOH) liquidity metric, what other cash or payment term metrics are useful?
3 Key Disciplines for Productive Denials Management
Tracking trends, categorizing denials by code, and implementing root cause analysis processes are actions that provide steady progress toward denial management.
Do Medical Credit Cards Make Sense for Providers?
Feb. 14—Can so-called medical credit cards help hospitals address growing bad debt challenges?
Title: 2018 ACA Marketplace Plan Selections Reach 97 Percent of 2017 Total
Feb. 7—Nationwide plan selections in government-run individual-insurance marketplaces reached 11.8 million during open enrollment for 2018, according to outside analysts.
Coding Root Operations in ICD-10 Reiterate the Basics
How can coding managers help their coding professionals master root operations in ICD-10-PCS?